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VoIP versus Landline: Which Is More Reliable

VoIP versus Landline: Which Is More Reliable

On-site wired phone systems have been in use for over 100 years, and few question their reliability.

There are many considerations when it comes to the availability and reliability of business communications.

1. Uptime

Uptime is the percentage of time a provider is online and functioning.
A 99.999% uptime, usually expressed as a percentage, means the service may be unavailable, which is only 6 minutes per year.
In the IT industry, this is called “five nines” and is the gold standard for uptime.
With a VoIP phone system, uptime depends on his VoIP provider, its carrier, and the reliability of the equipment installed.
To achieve such high uptime, cloud PBX providers use redundant networks in their data centers.
These servers are also known as Points of Presence (or “POPs”). Landlines are prone to weather power outages, blackouts, and cable breaks.
It often takes hours or days for the telephone company to restore service.
Also, the cause of such problems may not always be obvious.
Unified Communications outages can be caused by equipment failure or other causes beyond your control.
VoIP is available as long as you have a stable internet connection.
If the internet goes down, you can always redirect your calls to your cell phone until the problem is fixed.
VoIP works even if power or Internet service is lost.

2. International calls

International calling is a must if your business serves customers outside the United States.

international dialing is a bit intimidating due to the different country and area codes.

Dialing the wrong number can cost you a lot of money.

The Public Switched Telephone Network (PSTN) is bound by expensive long-distance international call charges that can be more than $1 per minute.

Most businesses don’t have the extra money to sell over the phone.

Even with a business plan, these fees are exorbitant. Worldwide telephony is a big advantage for VoIP.

calls go over the Internet, so reliable VoIP calls start at a penny per minute.

businesses can also set up free virtual phone numbers to make it more affordable for customers around the world to talk to their teams.

VoIP features allow you to receive and make voice calls as if you were in the United States.

There are no long distance tolls.

The only requirement is a high speed internet connection.

These servers are also known as Points of Presence (or “POPs”).

Landlines are prone to weather power outages, blackouts, and cable breaks.

It often takes hours or days for the telephone company to restore service.

Also, the cause of such problems may not always be obvious.

Unified Communications outages can be caused by equipment failure or other causes beyond your control.

VoIP is available as long as you have a stable internet connection.

If the internet goes down, you can always redirect your calls to your cell phone until the problem is fixed.

VoIP works even if power or Internet service is lost.

3. Security

Security is a frequently discussed topic before moving to VoIP.
Data security and business continuity are on the mind of any CIO considering a new business phone system.
Old telephone lines can be exploited by unscrupulous individuals, especially if the wiring is accessible.
Similarly, some traditional PBX systems can be abused to make unauthorized calls.
Cloud Phone System meets strict security standards to ensure the safety of your calls.
The data center is constantly monitored and can withstand natural disasters.
call encryption is a recent enhancement to VoIP.
TLS and SRTP encrypt data exchanged between SIP phones and cloud PBXs.
Small businesses are also not exempt from appropriate security measures.
Their card membership agreements often require them to take steps to protect customer data.
When it comes to security, VoIP is more secure than landline service.

4. Call quality

Call quality is the main reason people switch to VoIP.

Listen to your calls with VoIP and you’ll never want to go back to your old phone system.

Advances in the voice codec have enabled improved call quality.

These technologies are found in most VoIP phones and apps.

The HD voice codec offers twice the bandwidth.

This means everyone hears a wider range of sounds on every call.

Call quality is even more of an issue when teleconferencing in a conference.

Echoes of , background noise and calls from mobile phones annoy all interlocutors.

With VoIP’s advanced capabilities, this is the difference between day and night.

When you have wiring problems or handset problems with your landline or cell phone, they are very obvious and distracting.

VoIP desk phones, conference phones and app advancements make call quality pleasant for everyone on the call.

5. Redundancy

It may seem disconcerting to suggest that redundancy is an issue worth investigating in telephone systems, but it is not the case today.

The ability to set up call transfers for different team members and use video conferencing at home just got more important.

VoIP providers have this redundancy built in.

Calls stay online despite network interruptions such as jitter common in IP-based networks.

Desk phones have a single point of failure. With VoIP, you always have a backup available.

If that doesn’t work, you can use the free VoIP app on your smartphone to receive calls.

VoIP versus Landline: Which Is More Reliable

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